Your question
Our biggest customer wants us to build a feature only they need. Do we?
Open the 3D explorer
Across the lenses

3 patterns to sit with.

What the lenses had in common. Sharpest when a pattern names a tension you hadn’t fully named yourself — weakest when it summarises something you already know.

  1. 01 Warning

    One customer's gravity bends the roadmap

    Xerox PARC and Challenger together: when a big customer asks for something, the immediate cost (build it) is visible and the deferred cost (everything else you don't build) is invisible. The platform tends to lose, quietly, over twelve months.

    From Xerox PARC The Challenger O-Rings

  2. 02 Opportunity

    Listen for what the request reveals

    Penicillin says the contaminated dish is sometimes the discovery. The request might be telling you something about a market adjacency you haven't been serving — repackage it for the segment, not for the customer.

    From Fleming's Contaminated Petri Dish

  3. 03 Opportunity

    Refuse with a counter-shape and an off-ramp

    Trafalgar and the Cuban blockade both work the same way: the bold move includes a way out. Don't just say no — propose what you would build, and make sure the customer's champion can take the answer back to their organisation with dignity intact.

    From Nelson's Perpendicular Attack at Trafalgar The Cuban Missile Blockade

The substance

The five lenses themselves.

Often the sharpest provocation lives inside a single lens, not in the synthesis above. Skim them; one tends to land harder than the others.

Also considered

Lenses ranked relevant but kept off the exploration — the runner-up reading. Each links to the lens itself, not an applied reading of your question.

  • Business

    Kodak Buries the Digital Camera

    Invent your own killer and hide it in a drawer.

  • Method

    The Pre-Mortem

    Imagine the project has already failed. Now write the obituary.

  • Military

    The Maginot Line

    Build a flawless defense for the war you already fought.

  • Nature

    The Peppered Moth

    Change your color before the world changes back.

  • Myth

    Odysseus and the Sirens

    Bind yourself in advance to the decision you'll later wish to break.

  • Engineering

    The Titanic

    When confidence becomes a design assumption.

  • Expedition

    Columbus

    Right conviction, wrong math, an accidental world.

  • Method

    The Streisand Effect

    Suppress it and you'll teach the world its name.

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